Patient Customer Rep - Full-time / Aurora, Il

Advocate Health

Aurora, IL, US
Base: $18.85 - $28.30 ph; bonus/equity: not specif...
Onsite
Schedule future appointments
Document in epic/idx systems
Answer telephone within 3 rings
Advocate Health is seeking a full-time Patient Customer Representative in Aurora, IL, primarily responsible for appointment scheduling, patient communication, and administrative support within a behavioral health department. The role emphasizes customer service skills and healthcare experience, offering a competitive salary and a range of employee benefits

Job Summary

  • The role involves executing patient scheduling duties and documenting information within the IDX and EPIC systems according to provider specifics.
  • Employees are responsible for checking out patients, reviewing after-visit summaries, and providing information related to MyChart enrollment.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, retirement offerings, and educational assistance programs.

Matching Summary

Match Score: 85

Advocate Health is seeking a full-time Patient Customer Representative in Aurora, IL, primarily responsible for appointment scheduling, patient communication, and administrative support within a behavioral health department. The role emphasizes customer service skills and healthcare experience, offering a competitive salary and a range of employee benefits.

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • Schedule future appointments
  • Document in EPIC/IDX systems
  • Answer telephone within 3 rings
  • Coordinate with hospital admissions
  • Follow department protocols

Nice-to-have

  • Healthcare experience preferred
  • Strong team orientation
  • Service recovery knowledge
  • Medical terminology potential
  • Flexible work station rotation

Key Requirements

  • High School graduate or GED
  • 1 year customer service experience
  • Typing speed of 25 wpm preferred

Work Rights

Not specified

Tailored Resume

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