Service Relationship Team Lead (uae Nationals Only) - Dubai
Citi Handlowy
Dubai, United Arab Emirates
Not specified
5-7 years customer service experience
Client account relationship management
Kyc/aml compliance adherence
Citi Handlowy is seeking a Service Relationship Team Lead in Dubai, exclusively for UAE Nationals. The role focuses on leading a customer service team, managing client relationships, and ensuring compliance with banking regulations while promoting customer satisfaction and operational efficiency
Job Summary
The role involves providing full leadership and direction to a Customer Service team within a global financial institution.
Responsibilities include resolving client inquiries, proactively engaging customers to validate needs, and advising on product enrichment.
Candidates must ensure strict adherence to compliance norms, operational risk mitigants, and maintain an audit-ready state at all times.
Matching Summary
Match Score: 85
Citi Handlowy is seeking a Service Relationship Team Lead in Dubai, exclusively for UAE Nationals. The role focuses on leading a customer service team, managing client relationships, and ensuring compliance with banking regulations while promoting customer satisfaction and operational efficiency.
Skills & Requirements
Must-have
5-7 years customer service experience
Client account relationship management
KYC/AML compliance adherence
Team leadership and direction
Process improvement initiatives
Nice-to-have
Analytical thinking and automation skills
Strong influencing and communication skills
Self-starter with high initiative
Experience with bank products like deposits
Ability to work cross-functional teams
Key Requirements
5-7 years of Customer service & relationship management experience
UAE National citizenship required
Basic knowledge of bank products such as deposit accounts and credit cards