End-to-end ownership of enterprise-scale platforms
Leading multidisciplinary digital squads
Strategic roadmap development and execution
Heartland Bank is focused on making banking simple and intuitive through digital platforms that shape customer interactions every day
Job Summary
Heartland Bank is focused on making banking simple and intuitive through digital platforms that shape customer interactions every day.
The Head of Customer Platforms role combines strategic leadership, platform ownership, and operational accountability to deliver exceptional customer outcomes at scale.
Heartland offers employee banking benefits, an excellent insurance package, sports teams, Friday night pizzas and drinks, and a culture committed to inclusivity and career development.
Matching Summary
Heartland Bank is focused on making banking simple and intuitive through digital platforms that shape customer interactions every day.
Skills & Requirements
Must-have
End-to-end ownership of enterprise-scale platforms
Leading multidisciplinary digital squads
Strategic roadmap development and execution
Digital performance optimisation and platform resilience
Operating in regulated environments
Executive-level stakeholder engagement
Incident management and operational accountability
Nice-to-have
Strong customer-centric mindset
Commercial acumen with growth mindset
Strong relationship-building skills
Experience working with Marketing and Product Executives
Building high-performing multidisciplinary teams
Ability to operate in complexity and ambiguity
Key Requirements
Eligible to work in New Zealand
Experience leading enterprise-scale web and mobile platforms
Experience in regulated financial services environment