Customer Service Representative

AmeriVet

United States
Competitive pyy; performance bonuses available; 40...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative who will be the first point of contact for clients, ensuring exceptional service and communication within a veterinary care environment. The role requires strong organizational skills and a compassionate approach to client interactions, with opportunities for personal and professional growth within the company

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records while supporting the medical team.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative who will be the first point of contact for clients, ensuring exceptional service and communication within a veterinary care environment. The role requires strong organizational skills and a compassionate approach to client interactions, with opportunities for personal and professional growth within the company.

Salary

Competitive pay; Performance bonuses available; 401(k) matching included

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds
  • Proficiency with practice management software

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter