Customer Service Co-ordinator

JCI

Manchester, United Kingdom
Base: competitive salary reflecting skills + exper...
Onsite
Customer service skills and experience
Scheduling and planning service visits
Handling multiple applications simultaneously
As a Customer Service Coordinator, you will be responsible for scheduling routine and remedial service visits, dispatching callouts, and managing subcontractor work orders and paperwork

Job Summary

  • As a Customer Service Coordinator, you will be responsible for scheduling routine and remedial service visits, dispatching callouts, and managing subcontractor work orders and paperwork.
  • The company offers a competitive salary, 25 days annual leave plus bank holidays with a holiday purchase scheme, pension plan with employer match, life assurance, and various employee benefits including exclusive discounts and career development opportunities.
  • You will work closely with multiple departments such as Sales, Billing, Facilities Management, and the subcontractor team to deliver high levels of customer service and ensure productive use of engineers.

Matching Summary

As a Customer Service Coordinator, you will be responsible for scheduling routine and remedial service visits, dispatching callouts, and managing subcontractor work orders and paperwork.

Salary

Base: Competitive Salary reflecting skills and experience; Bonus/Equity: Not specified; Benefits: Generous leave, pension plan, life assurance, employee assistance program, referral scheme, exclusive discounts, career development

Skills & Requirements

Must-have

  • Customer service skills and experience
  • Scheduling and planning service visits
  • Handling multiple applications simultaneously
  • Strong organizational skills
  • Outstanding written and verbal communication

Nice-to-have

  • Previous planning or scheduling experience
  • Salesforce experience
  • Ability to multi-task in high-pressure environments
  • Strong sense of urgency and attention to detail
  • Excellent decision-making and problem-solving skills

Key Requirements

  • Customer service experience
  • Excellent communication skills
  • Computer proficiency
  • Ability to multi-task
  • Previous planning or scheduling experience preferred
  • Salesforce experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter