Principal Customer Success Manager, Dx

Atlassian

Remote
Zone a: usd 168,300 - usd 219,725; zone b: usd 152...
Remote
Drive engineering transformation
Manage customer lifecycle
Ensure product utilization
Atlassian is seeking a Principal Customer Success Manager for its DX division, which focuses on driving engineering transformation for strategic customers. The ideal candidate will have extensive experience in customer success management, with a strong emphasis on technical expertise and relationship-building skills

Job Summary

  • Partnering with a small portfolio of DX’s most strategic customers to drive engineering transformation using our platform.
  • You will join a team of collaborative CSMs and reporting to our VP of Customer Experience.
  • At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

Matching Summary

Match Score: 85

Atlassian is seeking a Principal Customer Success Manager for its DX division, which focuses on driving engineering transformation for strategic customers. The ideal candidate will have extensive experience in customer success management, with a strong emphasis on technical expertise and relationship-building skills.

Salary

Zone A: USD 168300 - USD 219725; Zone B: USD 152100 - USD 198575; Zone C: USD 140400 - USD 183300; Bonus/Equity: Eligible for bonuses, commissions, and equity; Benefits: Health and wellbeing resources, paid volunteer days

Skills & Requirements

Must-have

  • Drive engineering transformation
  • Manage customer lifecycle
  • Ensure product utilization
  • Track key account metrics
  • Lead internal support teams

Nice-to-have

  • Meticulous and obsessive about details
  • Quietly outwork your peers
  • Perform at a high level consistently
  • Startup experience
  • Experience with technical audience

Key Requirements

  • 7+ years CSM/TAM/Consulting/Account Director experience
  • Ability to learn technical topics
  • Ability to take ownership and meet deadlines
  • Excellent presentation and communication skills
  • Excellent people management skills

Work Rights

Not specified

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