Base: $20.51ph ($40,000pyear) during training; bon...
Hybrid
High school diploma or equivalent
1+ years customer service experience
Frequent phone email in-person communication
Blue Cross Blue Shield of Massachusetts is seeking a Provider Service Representative to enhance the consumer experience in healthcare. The role involves resolving provider inquiries and requires strong customer service skills, effective communication, and a proactive approach
Job Summary
The role involves resolving telephone and written provider claims-related service inquiries as a critical team member supporting the mission of quality healthcare.
Employees will be enrolled in a phased new hire training program to develop skills for a successful career impacting millions of Americans.
The position offers best-in-class health, wellness, tuition reimbursement, and 401(k) retirement benefits along with internal career growth opportunities.
Matching Summary
Match Score: 85
Blue Cross Blue Shield of Massachusetts is seeking a Provider Service Representative to enhance the consumer experience in healthcare. The role involves resolving provider inquiries and requires strong customer service skills, effective communication, and a proactive approach.
Salary
Base: $20.51/hour ($40,000/year) during training; Bonus/Equity: Eligible for salary increase after training and performance-based annual raises/bonuses; Benefits: Comprehensive package including paid time off, medical/dental/vision insurance, 401(k), and well-being benefits.
Skills & Requirements
Must-have
High school diploma or equivalent
1+ years customer service experience
Frequent phone email in-person communication
Strong familiarity with Microsoft Office
Ability to learn new software quickly
Nice-to-have
Experience in fast-paced unscripted environments
Proactive solution-oriented decision making
Analytical and critical thinking skills
Ability to translate complex concepts simply
Multitasking in high-pressure settings
Key Requirements
High school degree or equivalent required
Minimum 1 year customer service experience
Comfort with technology and Microsoft Office applications