Senior Associate - Customer Transformation

PwC

Unknown
Base: $84,700 - $134,700; bonus/equity: variable i...
Customer experience (cx) strategy
Customer journey mapping
Data analysis and insight generation
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences

Job Summary

  • At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences.
  • As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency.
  • We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Matching Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences.

Salary

Base: $84,700 - $134,700; Bonus/Equity: variable incentive pay programs; Benefits: competitive compensation and inclusive benefits

Skills & Requirements

Must-have

  • customer experience (CX) strategy
  • customer journey mapping
  • data analysis and insight generation
  • experience design
  • stakeholder management with manager/director clients
  • project planning and delivery

Nice-to-have

  • design thinking
  • human-centered design
  • digital customer platforms familiarity
  • experience measurement (NPS, CSAT)
  • behavioral insights exposure
  • storytelling and slide-writing skills
  • emerging leadership skills

Key Requirements

  • experience or exposure to customer experience (CX)
  • experience supporting strategy or transformation projects
  • strong analytical skills qualitative and quantitative
  • strong interpersonal and emerging leadership skills
  • experience supporting project planning and delivery

Work Rights

Not specified

Tailored Resume

Cover Letter