Operations Manager

Acquire Intelligence

Pasig City, Philippines
Base: php 60,000 – 70,000; bonus/equity: not speci...
Customer retention and contract renewals
Service excellence across multiple lobs
Performance against slas
As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, driving customer retention, contract renewals, and service excellence

Job Summary

  • As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, driving customer retention, contract renewals, and service excellence.
  • You will lead cross-functional operational teams, ensure consistent performance against SLAs and renewal targets, and partner closely with internal stakeholders to deliver a seamless, high-quality customer experience.
  • Acquire Intelligence exists to help businesses unlock smarter ways of working by combining people, process, and automation, enabling organizations to grow faster and operate with confidence.

Matching Summary

As an Operations Manager, you are responsible for overseeing multiple lines of business (LOBs) within a telecommunications customer service and renewal program, driving customer retention, contract renewals, and service excellence.

Salary

Base: PHP 60,000 – 70,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer retention and contract renewals
  • Service excellence across multiple LOBs
  • Performance against SLAs
  • Contact center operations
  • Client-facing, performance-driven environment

Nice-to-have

  • Curious and Clever
  • Entrepreneurial Energy
  • Fast with Intent
  • Laugh and Learn
  • Automation and efficiency initiatives

Key Requirements

  • 5+ years of experience in BPO operations
  • 2+ years in an Operations Manager or equivalent leadership role
  • Experience supporting sales, renewals, retention, or revenue-generating programs
  • Bachelor’s degree in Business, Management, or related field (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter