Support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services
Job Summary
Support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.
Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
Development and communication of change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.
Matching Summary
Support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.
Skills & Requirements
Must-have
strategic initiatives
IT service management framework
emerging IT service management tools
change management strategic initiatives
prioritisation of initiatives
strategic delivery and execution
service performance and insight
Nice-to-have
influence stakeholders across all levels
simplifying complex concepts
automation and process optimisation
data-led transformation initiatives
embedding new ways of working
Key Requirements
Proven ability to translate strategy into actionable plans
Strong experience leveraging performance data
Demonstrated ability to engage, influence, and challenge stakeholders
Experience within a technology service management environment
Background in change management or continuous improvement