Base: $74,600.00 - $124,700.00; bonus/equity: not ...
Fully remote
3+ years management experience
Workflow or call center management
Budget development and administration
The Warranty Group is seeking a Service Center Operations Leader to oversee service delivery in a remote service center, manage client relations, and lead a team of associates. The ideal candidate should possess significant management experience, particularly in workflow or call center management, and have a strong understanding of mortgage servicing or hazard insurance processes
Job Summary
The role involves planning, organizing, and leading the delivery of services in hazard outsourcing at a remote service center while maintaining client relations.
Candidates will be responsible for developing operating budgets, formulating policies, and managing supervisory staff to ensure efficient service delivery.
The position requires active participation in hiring, training program development, and ensuring compliance with regulatory agency guidelines.
Matching Summary
Match Score: 85
The Warranty Group is seeking a Service Center Operations Leader to oversee service delivery in a remote service center, manage client relations, and lead a team of associates. The ideal candidate should possess significant management experience, particularly in workflow or call center management, and have a strong understanding of mortgage servicing or hazard insurance processes.
Salary
Base: $74,600.00 - $124,700.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
3+ years management experience
workflow or call center management
budget development and administration
hazard insurance processing knowledge
legacy servicing systems Alltel MortgageServ
Nice-to-have
Bachelor's degree in Business
strong verbal and written communication
proactive self-development mindset
experience with multi-client policies
Key Requirements
Three years progressively responsible management experience
Experience managing large numbers of associates
Understanding of human resource policies and procedures
General knowledge of mortgage servicing and regulatory compliance
Property insurance products including Assurant lender placed products