Compliancy Group is seeking a remote Customer Success Manager to oversee a portfolio of healthcare compliance accounts, focusing on customer retention and engagement. The ideal candidate will have strong communication skills and a background in Customer Success or related fields, with a preference for experience in SaaS environments
Job Summary
You’ll manage a pooled portfolio of accounts, focusing exclusively on retention, product adoption, and engagement of our SaaS healthcare compliance platform.
You’ll develop and execute proactive, repeatable strategies to drive awareness, adoption, and engagement across a pooled account portfolio.
You’ll have the autonomy to influence customer outcomes while working in a collaborative, high-impact environment.
Matching Summary
Match Score: 85
Compliancy Group is seeking a remote Customer Success Manager to oversee a portfolio of healthcare compliance accounts, focusing on customer retention and engagement. The ideal candidate will have strong communication skills and a background in Customer Success or related fields, with a preference for experience in SaaS environments.
Salary
Base: $75,000-$82,000/year; Bonus/Equity: Performance-based bonus tied to GRR and financial incentives for expansion opportunities; Benefits: Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!)
Skills & Requirements
Must-have
customer retention
product adoption
customer engagement
SaaS platform
relationship building
Nice-to-have
proactive outreach strategies
customer-first mindset
goal-oriented approach
Key Requirements
2+ years of experience in Customer Success, Account Management, Client Services
Bachelor’s degree or equivalent professional experience
Experience in SaaS or subscription-based business models preferred