Not specified; not specified; generous holiday all...
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Proven customer service or administrator experience
Exceptional communication and negotiation skills
Ability to engage and build relationships
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Ashtead Plant Hire Company Ltd is seeking a Customer Service Administrator who excels in communication and relationship-building to enhance their customer service team. The ideal candidate will have experience in customer service, preferably within the hire or construction industry, and will be comfortable managing customer inquiries from start to finish.
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Job Summary
You will manage an order from enquiry to post-hire feedback while taking ownership of the customer journey.
The role involves delivering best-in-class service by using product knowledge to maximize upselling opportunities.
As part of a highly successful FTSE100 company, you will receive an industry-leading flexible rewards package including generous holiday allowance.
Matching Summary
Match Score: 75
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Ashtead Plant Hire Company Ltd is seeking a Customer Service Administrator who excels in communication and relationship-building to enhance their customer service team. The ideal candidate will have experience in customer service, preferably within the hire or construction industry, and will be comfortable managing customer inquiries from start to finish.
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Salary
Not specified; Not specified; Generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, pension scheme
Skills & Requirements
Must-have
Proven customer service or administrator experience
Exceptional communication and negotiation skills
Ability to engage and build relationships
Nice-to-have
Previous hire or construction industry experience
Eager to understand product range and Sunbelt business
Flexible and adaptable approach to varied work days
Key Requirements
Experience in developing and utilizing product knowledge
Good level of computer literacy in MS Office packages
Comfortable using judgment to make decisions within company policies