Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h
PwC
Digital customer relationship transformation
B2b and b2c client activities
Digital operating models
Your missions as Director Energy & Utilities – Digital Customer Transformation (B2B/B2C) involve defining digital operating models for customer relationships and commercial chains, integrating AI, and architecting/piloting large-scale digital transformation programs
Job Summary
Your missions as Director Energy & Utilities – Digital Customer Transformation (B2B/B2C) involve defining digital operating models for customer relationships and commercial chains, integrating AI, and architecting/piloting large-scale digital transformation programs.
You will contribute to the commercial development of the Digital Energy & Utilities team, team growth and skill development, and the production of thought leadership.
PwC offers an innovative technological environment with access to cutting-edge tools like the Tech Lab, Copilot M365, and the AI Factory, alongside exceptional learning and development opportunities.
Matching Summary
Your missions as Director Energy & Utilities – Digital Customer Transformation (B2B/B2C) involve defining digital operating models for customer relationships and commercial chains, integrating AI, and architecting/piloting large-scale digital transformation programs.
Skills & Requirements
Must-have
Digital customer relationship transformation
B2B and B2C client activities
Digital operating models
Digital roadmaps
AI integration in customer experience
CRM, Customer Care, Pricing, Billing & Invoicing
Nice-to-have
Curious and passionate personalities
PwC Professional behaviors
Inclusive and disability-friendly environment
Continuous feedback culture
Positive and inclusive work environment
Key Requirements
12+ years of consulting experience
7+ years in digitalizing customer relations
Experience with SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken, or Kaluza
Experience managing projects/teams with budgets > 2M€