Support Operations Specialist, Ai Agent Management
Anthropic
San Francisco, CA, USA
$131,040 — $165,000 usd py
On-site
Ai agent configuration
Intercom or similar platforms
Conversation design thinking
The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences
Job Summary
The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences.
You will shape how our AI agent communicates, its tone, structure, handoff logic, and interaction flow, while also building the backend scaffolding that enables it to take real action on behalf of users.
This is a hands-on, technically oriented role where you'll spend your time in Intercom configuring Fin's guidance rules and detection attributes, standing up integrations with tools like Stripe and our status page, and monitoring how these capabilities perform in production.
Matching Summary
The Support Operations team is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences.
Salary
$131,040 — $165,000 USD
Skills & Requirements
Must-have
AI agent configuration
Intercom or similar platforms
conversation design thinking
technical integrations and APIs
automated workflow design
data-driven approach to metrics
Nice-to-have
UX writing for conversational interfaces
transactional action workflows
support metrics frameworks
Stripe integrations
support engineering background
Key Requirements
3+ years of experience in support operations
hands-on AI agent/chatbot configuration experience