Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50; bonus/equity: commission + performan...
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Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop estimates for service
** Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate communication between customers and technicians while handling automotive service requests and repairs. The role includes customer interaction, developing estimates, and maintaining customer records, with a strong emphasis on exemplary customer service. **

Job Summary

  • As an Experienced Honda Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate communication between customers and technicians while handling automotive service requests and repairs. The role includes customer interaction, developing estimates, and maintaining customer records, with a strong emphasis on exemplary customer service. **

Salary

Base: $16.50; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop estimates for service
  • Write repair orders
  • Maintain customer records
  • Communicate between customer and technician

Nice-to-have

  • Focus on exemplary customer service
  • Team player

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter