Service Desk Analyst

Medhost

Not specified
Incident, problem, event management
Service fulfillment initiation
Service center ticket (itask) creation
Medhost is seeking a Service Desk Analyst to join their iatricSystems Service Center, focusing on managing customer incidents and technical support. The ideal candidate should possess relevant work experience, educational background, and strong soft skills

Job Summary

  • The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions.
  • This role provides the primary point of contact for customers, handling Incident, Problem, Event Management, and Service Fulfillment initiation.
  • The SCA is responsible for creating, updating, logging, categorizing, prioritizing, diagnosing, resolving, or escalating Service Center tickets (iTasks).

Matching Summary

Match Score: 75

Medhost is seeking a Service Desk Analyst to join their iatricSystems Service Center, focusing on managing customer incidents and technical support. The ideal candidate should possess relevant work experience, educational background, and strong soft skills.

Skills & Requirements

Must-have

  • Incident, Problem, Event Management
  • Service Fulfillment initiation
  • Service Center ticket (iTask) creation
  • diagnosis and resolution
  • escalation to next level support

Nice-to-have

  • customer point of contact
  • logging and categorization
  • prioritization of tickets

Key Requirements

  • work experience and educational background
  • Minimum Qualifications
  • Additional Qualifications
  • soft skills (competencies)

Work Rights

Not specified

Tailored Resume

Cover Letter