Service Desk Engineer

Northrop Grumman

Cheltenham, United Kingdom
Base: £30,000 - £33,000; bonus/equity: performance...
Onsite
Microsoft 365 administration experience
Active directory and azure knowledge
End-user device troubleshooting skills
This role supports approximately 1,000 users across Europe, the Middle East, and Asia as part of the EMEA IT Service Desk

Job Summary

  • This role supports approximately 1,000 users across Europe, the Middle East, and Asia as part of the EMEA IT Service Desk.
  • The position involves resolving incidents, managing end-user devices, and contributing to projects that modernize the IT estate.
  • Employees benefit from flexible working options, private medical insurance, and a performance-related bonus scheme.

Matching Summary

This role supports approximately 1,000 users across Europe, the Middle East, and Asia as part of the EMEA IT Service Desk.

Salary

Base: £30,000 - £33,000; Bonus/Equity: Performance-related bonus available; Benefits: Private medical insurance, holiday buy/sell scheme

Skills & Requirements

Must-have

  • Microsoft 365 administration experience
  • Active Directory and Azure knowledge
  • End-user device troubleshooting skills
  • ITSM ticketing system proficiency
  • Strong communication and interpersonal skills

Nice-to-have

  • Experience with manufacturing environments
  • ServiceNow platform familiarity
  • Intune or MDM solution expertise
  • PowerShell scripting capabilities
  • Group policy and patch management

Key Requirements

  • UK Citizenship required
  • Security Check (SC) clearance eligibility
  • Onsite presence in Cheltenham required

Work Rights

Must be a UK national

Tailored Resume

Cover Letter