WebFX is seeking a Social Media Monitoring Specialist to join their team in Antigua, Guatemala. The role involves providing customer care services through various social media platforms, with a focus on long-term customer satisfaction and engagement
Job Summary
The role involves monitoring client social profiles 2-3 times daily and resolving inquiries using standard operating procedures.
WebFX offers a flexible schedule allowing employees to start their day between 8 am and 10 am based on their peak productivity.
The company provides comprehensive training through a 'Bootcamp' program and access to hundreds of online courses for professional growth.
Matching Summary
Match Score: 85
WebFX is seeking a Social Media Monitoring Specialist to join their team in Antigua, Guatemala. The role involves providing customer care services through various social media platforms, with a focus on long-term customer satisfaction and engagement.
Salary
Compensation: Negotiable; Benefits: 150% charity match, generous PTO, personal desk fund; Equity/Bonus: Not specified
Skills & Requirements
Must-have
Fluent in English written and verbal
Strong writing and grammatical skills
At least 1 year customer service experience
High-speed internet and smartphone required
40 hours remote availability per week
Nice-to-have
Passion for delighting customers
Ability to work independently
Keen eye for detail
Problem-solving mentality
Up-to-date on web technologies
Key Requirements
Bachelor's degree preferred but not required
Pre-employment testing required
Resume must be submitted in English
Must have high-speed internet connection
Minimum 1 year phone or online customer service experience