Base: $14.00 to $17.00 ph; bonus: monthly performa...
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Prior contact center or telemarketing experience required
40+ wpm typing speed with strong grammar
Evening and weekend availability up to 8:00 pm est
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Arthritis Knee Pain Centers is seeking a hybrid Contact Center Agent to manage patient interactions, from scheduling appointments to providing service information. The role requires strong communication and organizational skills, with a focus on delivering empathetic care to patients suffering from chronic knee pain.
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Job Summary
The role serves as the first point of contact for patients seeking non-surgical therapy for chronic osteoarthritis.
Agents are responsible for scheduling appointments, making outbound confirmations, and reducing cancellations through proactive engagement.
Employees receive health, dental, vision insurance, a 401(k) match, paid time off, and monthly performance bonuses.
Matching Summary
Match Score: 75
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Arthritis Knee Pain Centers is seeking a hybrid Contact Center Agent to manage patient interactions, from scheduling appointments to providing service information. The role requires strong communication and organizational skills, with a focus on delivering empathetic care to patients suffering from chronic knee pain.
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Salary
Base: $14.00 to $17.00 per hour; Bonus: Monthly Performance Bonus; Benefits: Health, dental, vision, 401(k) match, PTO
Skills & Requirements
Must-have
Prior contact center or telemarketing experience required
40+ WPM typing speed with strong grammar
Evening and weekend availability up to 8:00 PM EST
Nice-to-have
Bilingual in English and Spanish is a plus
Positive attitude with team-player mindset
Coachable and goal-oriented competitive spirit
Key Requirements
Prior experience in contact center, sales, or collections