Senior Customer Success Manager, Public Sector

Genesys

Base: $104,000.00 - $183,000.00; bonus/equity: per...
Fully remote
Customer success management
Enterprise customer relationships
Cross-functional team collaboration
Drive meaningful customer outcomes at scale, owning the end-to-end customer journey for strategic accounts to ensure measurable business impact through adoption, retention, and expansion

Job Summary

  • Drive meaningful customer outcomes at scale, owning the end-to-end customer journey for strategic accounts to ensure measurable business impact through adoption, retention, and expansion.
  • Conduct executive-level Quarterly Business Reviews that demonstrate value realization, uncover growth opportunities, and influence long-term strategy.
  • Genesys offers market-competitive salary, medical, dental, vision insurance, flexible work schedules, development opportunities, open time off, and 401(k) matching.

Matching Summary

Drive meaningful customer outcomes at scale, owning the end-to-end customer journey for strategic accounts to ensure measurable business impact through adoption, retention, and expansion.

Salary

Base: $104,000.00 - $183,000.00; Bonus/Equity: Performance-based bonus opportunities; Benefits: Medical, Dental, and Vision Insurance, Telehealth, Flexible work schedules, Development opportunities, Open Time Off, 401(k) matching, Adoption Assistance, Fertility treatments

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise customer relationships
  • Cross-functional team collaboration
  • Executive-level presentations
  • Strategic account engagement
  • Customer health metrics analysis

Nice-to-have

  • CX SaaS technology
  • AI-driven platforms
  • Customer advocacy programs
  • Data-driven engagement

Key Requirements

  • 6+ years of experience
  • Bachelor’s degree in Business, Management, or related field
  • Proficiency with CRM systems
  • Experience with customer success platforms

Work Rights

Not specified

Tailored Resume

Cover Letter