You will act as the voice of customers by resolving inquiries across phone, email, and chat to ensure a seamless experience
Job Summary
You will act as the voice of customers by resolving inquiries across phone, email, and chat to ensure a seamless experience.
The role involves fostering strong relationships with hotel partners to drive loyalty, retention, and increased software adoption.
Cloudbeds offers a remote-first culture with benefits including monthly wellness Fridays, full paid parental leave, and professional development courses.
Matching Summary
You will act as the voice of customers by resolving inquiries across phone, email, and chat to ensure a seamless experience.
Skills & Requirements
Must-have
1+ years hospitality experience
Native or fluent English and Spanish
Excellent communication skills
Problem-solving and emotional intelligence
Compatible graduation course or 2+ years experience
Nice-to-have
Previous customer service experience
Portuguese language proficiency
Positive attitude and learning agility
Experience with hotel management systems
Key Requirements
1+ years in hospitality roles (Front Desk, Night Auditor, etc.)