Principal, Customer Success Manager

Workday

Fully remote
Customer success management
Enterprise-level support
Customer roadmap communication
Workday is seeking a Principal Customer Success Manager to enhance customer relationships and drive product adoption in India. The ideal candidate should have extensive experience in customer-facing services, project management, and a strong understanding of HCM and financial platforms

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to enhance customer relationships and drive product adoption in India. The ideal candidate should have extensive experience in customer-facing services, project management, and a strong understanding of HCM and financial platforms.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer roadmap communication
  • Customer adoption supervision
  • Issue resolution and escalation

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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