Client Success Manager

Patterndata

Remote
Remote
Client relationship ownership
Drive platform adoption
Anticipate client issues
The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights

Job Summary

  • The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights.
  • You will influence client adoption and long-term success by translating insights into action, while bringing forward client perspectives to inform our product roadmap.
  • This role requires a high degree of intellectual curiosity - particularly a desire to understand how litigation works at a deeper level - as well as comfort operating in ambiguity and making sound decisions.

Matching Summary

The Client Success Manager plays a critical role in shaping the client experience at Pattern through trust, operational rigor, and data-driven insights.

Skills & Requirements

Must-have

  • Client relationship ownership
  • Drive platform adoption
  • Anticipate client issues
  • Channel client feedback internally
  • Litigation consulting partnership
  • Account growth and retention

Nice-to-have

  • Intellectual curiosity
  • Comfort operating in ambiguity
  • High ownership team
  • Thoughtful problem-solving

Key Requirements

  • 3-5 years client-facing experience
  • Legal tech or B2B SaaS experience
  • Track record managing senior stakeholders
  • Experience designing client service strategies
  • Self-starter with minimal oversight
  • Demonstrated adoption and retention outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter