Eci Customer Support Engineer

KLA

Phoenix, AZ, USA
Base: $27.46 - $46.69 ph; bonus/equity: not specif...
Troubleshoot technical equipment problems
Repair system level problems
Customer site repairs
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows

Job Summary

  • Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site, ensuring equipment enhances customer production.
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

Matching Summary

Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.

Salary

Base: $27.46 - $46.69 Per Hour; Bonus/Equity: Not specified; Benefits: medical, dental, vision, life, 401(K), ESPP, tuition reimbursement, etc.

Skills & Requirements

Must-have

  • Troubleshoot technical equipment problems
  • Repair system level problems
  • Customer site repairs
  • Customer satisfaction accountability
  • Minimize customer downtime

Nice-to-have

  • Contribute to knowledge management
  • Thrive on tackling hard problems
  • Advance humanity through technology

Key Requirements

  • BS + 2 yrs experience or equivalent
  • Travel by car or commercial transportation

Work Rights

Not specified

Tailored Resume

Cover Letter