Senior Staff Customer Success Manager

Boston Dynamics

Waltham, US
Base: $135,000.00 to $165,000.00 annually; bonus/e...
On-site
Customer relationship lead for strategic accounts
Lead client meetings and qbrs
Build and maintain strong customer relationships
Boston Dynamics is seeking a Senior Staff Customer Success Manager to lead relationships with major accounts in the APAC market, ensuring clients achieve value from their robotic solutions. The ideal candidate will have deep expertise in customer success management, excellent communication skills, and the ability to work independently in a dynamic environment

Job Summary

  • Serve as the ongoing relationship lead for strategic accounts, maintaining ongoing post-sale engagement to ensure satisfaction and retention in the APAC market.
  • Build strong cross-functional partnerships to support product feedback loops, service innovation, and continuous improvement, serving as a champion for customer needs within the company.
  • Analyze client performance data and service trends to identify improvement areas and advocate for process and product improvements, leveraging data to understand customer needs and drive positive outcomes.

Matching Summary

Match Score: 85

Boston Dynamics is seeking a Senior Staff Customer Success Manager to lead relationships with major accounts in the APAC market, ensuring clients achieve value from their robotic solutions. The ideal candidate will have deep expertise in customer success management, excellent communication skills, and the ability to work independently in a dynamic environment.

Salary

Base: $135,000.00 to $165,000.00 annually; Bonus/Equity: annual bonus structure; Benefits: medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Customer relationship lead for strategic accounts
  • Lead client meetings and QBRs
  • Build and maintain strong customer relationships
  • Collaborate with Sales for upsell opportunities
  • Analyze client performance data
  • Serve as an escalation point for client issues

Nice-to-have

  • Thrive working in ambiguity
  • Strategic partner to customers
  • Champion for customer needs internally
  • Contribute to Customer Success organization design

Key Requirements

  • Minimum 8 years of experience in customer relationship management
  • Minimum of 3-5 years in tech/robotics customer-facing role
  • Fluency in Korean and English
  • Experience working with APAC customers
  • Ability to travel up to 50%

Work Rights

Not specified

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