Latam/americas L2 Technical Support Engineer

Pipe17

Remote
**
Saas troubleshooting
Api and integration technologies
Analyze log files
** Pipe17 is seeking a Latam/Americas L2 Technical Support Engineer to provide post-sales support, troubleshooting, and technical guidance to customers. The ideal candidate should have strong technical skills, experience in the e-commerce sector, and a proactive, collaborative approach to problem-solving. **

Job Summary

  • Perform troubleshooting and provide development assistance to Pipe17 customers, serving as a point of internal escalation on technical issues.
  • Create and improve documentation, triage and fix bugs, and improve the quality and efficiency of solutions delivered to customers.
  • Requires 2+ years of SaaS troubleshooting experience as Tier 2 customer support, with one year as a Software Test Engineer, and understanding of APIs and integration technologies.

Matching Summary

Match Score: 75

** Pipe17 is seeking a Latam/Americas L2 Technical Support Engineer to provide post-sales support, troubleshooting, and technical guidance to customers. The ideal candidate should have strong technical skills, experience in the e-commerce sector, and a proactive, collaborative approach to problem-solving. **

Skills & Requirements

Must-have

  • SaaS troubleshooting
  • API and integration technologies
  • analyze log files
  • Datadog and Postman
  • troubleshoot complex technical issues
  • performance and network troubleshooting

Nice-to-have

  • empathetic customer interaction
  • problem-solving mindset
  • adaptable to new situations
  • strong written communication
  • time management skills
  • AI tooling for work

Key Requirements

  • 2+ years SaaS troubleshooting experience
  • 1 year Software Test Engineer experience
  • English language proficiency
  • 4+ hours overlap with PST time zone

Work Rights

Not specified

Tailored Resume

Cover Letter