The mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness
Job Summary
The mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness.
Major Responsibilities include handling internal & external customer inquiries, quotes & orders, building strong customer relationships, and handling customer escalations autonomously.
This role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions.
Matching Summary
The mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness.
Skills & Requirements
Must-have
Customer inquiries, quotes, and orders
Customer relationship building
ERP systems (Oracle/SAP)
eCommerce platforms navigation
Keyboarding skills (45+ WPM)
Nice-to-have
Team oriented
Situational adaptability
Passion for process improvement
Can-do attitudes
Willingness to learn
Key Requirements
Three years of professional Customer Care experience