Business Operations Professional Ii– Billing & Customer Service

Sarasota County Government

Sarasota County, USA
Base: $64,812.80 - $69,014.40 annually; bonus/equi...
Customer information system (cis)
Billing procedures
Rate structures
Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates

Job Summary

  • Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates.
  • Investigate and resolve complex customer and vendor inquiries using data analysis, field verification, and system research.
  • Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!

Matching Summary

Ensure accuracy and integrity of the Customer Information System (CIS) through audits, monitoring, and validation of updates and rates.

Salary

Base: $64,812.80 - $69,014.40 annually; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Life Insurance, Disability, FSA, EAP, FRS

Skills & Requirements

Must-have

  • Customer Information System (CIS)
  • billing procedures
  • rate structures
  • data analysis
  • system research
  • workflow coordination

Nice-to-have

  • collaboration with internal teams
  • exceptional customer service
  • meaningful impact
  • award-winning wellness program
  • creativity and innovation

Key Requirements

  • Bachelor's degree or 2 years experience
  • 6 years professional experience
  • Related professional program/project management
  • Intermediate to advanced Microsoft Office skills
  • 2 years government experience

Work Rights

Must have US Social Security Card and I-9 Acceptable Documents

Tailored Resume

Cover Letter