Customer Experience Executive

Probe Group

Pampanga, Philippines
Onsite
Troubleshoot applications, software, hardware
Identify and troubleshoot at first contact
Uphold probe's compliance culture
This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service

Job Summary

  • This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service.
  • The key objective will be to identify and troubleshoot at the first point of contact for incident resolution.
  • At Probe, expect to think differently, challenge the norm and find your purpose.

Matching Summary

This role offers a wide range of exposure to issues with applications, software, hardware, network systems, and user administration allowing you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service.

Skills & Requirements

Must-have

  • troubleshoot applications, software, hardware
  • identify and troubleshoot at first contact
  • uphold Probe's compliance culture
  • protect Probe and client data
  • work collaboratively with clients and peers
  • maintain service quality under time pressures

Nice-to-have

  • passion for resolving complicated transactions
  • keen eye for pertinent details
  • think differently, challenge the norm
  • support speak up culture
  • fostering a respectful and inclusive workplace

Key Requirements

  • At least Senior High School/2nd year College
  • 1 year BPO experience preferred
  • IT or Technical Support experience preferred
  • Prior BPO experience as CSR/TSR or IT Helpdesk
  • IT fresh graduates welcome

Work Rights

Not specified

Tailored Resume

Cover Letter