Assure the daily management of the reservations department ensuring a high level of service quality, optimizing occupancy rates and maximizing revenue, while respecting the standards of a luxury hotel
Job Summary
Assure the daily management of the reservations department ensuring a high level of service quality, optimizing occupancy rates and maximizing revenue, while respecting the standards of a luxury hotel.
Supervise the processing of reservations (phone, email, OTA, agencies), verify the accuracy of client information and rates, and manage modifications, cancellations, and no-shows.
Encourage, train, and motivate the reservations team, organize schedules, distribute tasks, and ensure adherence to quality standards and internal procedures.
Matching Summary
Assure the daily management of the reservations department ensuring a high level of service quality, optimizing occupancy rates and maximizing revenue, while respecting the standards of a luxury hotel.