It Service Incident Manager

ISS STOXX

Makati, Philippines
Hybrid (3 days onsite per week)
5-8 years it operations experience
Strong hands-on itil knowledge
Servicenow or equivalent platform
The IT Service Incident Manager at ISS STOXX is responsible for managing critical IT incidents and ensuring effective communication and coordination among technical teams and stakeholders. The role emphasizes adherence to ITIL best practices and requires a strong background in IT operations and service delivery

Job Summary

  • The role is accountable for coordinating major and critical IT incidents to ensure rapid service restoration and risk mitigation.
  • This position leads cross-functional response efforts involving infrastructure, cloud, security, and vendor teams without performing technical resolution.
  • The company fosters a culture that values diverse skills and empowers professionals to grow professionally and personally.

Matching Summary

Match Score: 85

The IT Service Incident Manager at ISS STOXX is responsible for managing critical IT incidents and ensuring effective communication and coordination among technical teams and stakeholders. The role emphasizes adherence to ITIL best practices and requires a strong background in IT operations and service delivery.

Skills & Requirements

Must-have

  • 5-8 years IT Operations experience
  • Strong hands-on ITIL knowledge
  • ServiceNow or equivalent platform
  • Global 24x7 environment experience
  • Major Incident bridge call leadership

Nice-to-have

  • Experience with AI tools
  • ITIL Foundation certification
  • ServiceNow ITSM Certification
  • Stakeholder management skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • 5-8 years in ITSM or Service Delivery
  • Amenable to non-traditional night-shift schedule
  • Hybrid work setup (3 days onsite per week)

Work Rights

Not specified

Tailored Resume

Cover Letter