Customer Solutions Manager - Bilingual (spanish)

PRA Group

Norfolk, VA, United States
Team coaching and development
Regulatory compliance enforcement
Productivity standards maintenance
Directs and coordinates team members engaged in collecting charged off customer accounts, driving productivity and generating revenue through continuous coaching and development

Job Summary

  • Directs and coordinates team members engaged in collecting charged off customer accounts, driving productivity and generating revenue through continuous coaching and development.
  • Responsible for regulatory compliance, company policy enforcement, and maximizing staffing levels consistent with company policies.
  • Conducts formal and informal training, initiates recommendations regarding promotions and salary changes, and prepares performance reviews for assigned team members.

Matching Summary

Directs and coordinates team members engaged in collecting charged off customer accounts, driving productivity and generating revenue through continuous coaching and development.

Skills & Requirements

Must-have

  • team coaching and development
  • regulatory compliance enforcement
  • productivity standards maintenance
  • performance data analysis
  • customer complaint resolution
  • ethical business practices promotion

Nice-to-have

  • driving employee engagement
  • promoting teamwork and collaboration
  • championing company initiatives

Key Requirements

  • 3+ years supervisory experience preferred
  • 3+ years debt collection experience
  • High School Diploma or equivalent
  • Proficient understanding of FDCPA and FCRA
  • Bilingual (Spanish)

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter