Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions.
  • The position requires managing 50-60 enterprise accounts with over $5M in annual recurring revenue while driving adoption and retention.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and equity.

Matching Summary

This role serves as a trusted advisor ensuring customers achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Strategic planning for enterprise accounts
  • EPM/CPM or financial ERP domain knowledge
  • Pricing strategy and critical thinking
  • Ability to drive upsell opportunities
  • Trusted advisor executive presence

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years customer success management experience
  • 2+ years CRM and customer success tool usage
  • Proven account management and strategic planning background

Work Rights

Not specified

Tailored Resume

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