Information Technology Customer Support Specialist

KBR Inc

Maryland, US
Base: $63,100 - $94,600 annual; bonus/equity: may ...
Fully remote
Active ts/sci security clearance
2 years lan systems administrator experience
Troubleshoot hardware and software components
KBR Inc. is seeking an Information Technology Customer Support Specialist to provide Tier 1 technical support to end users within the National Security Solutions team. This fully remote position requires an active TS/SCI security clearance and emphasizes collaboration, innovation, and impactful work in national security

Job Summary

  • This position provides critical first-line IT technical support to protect national security systems within KBR's National Security Solutions team.
  • Candidates must maintain high availability during shifts to answer 90% of incoming calls within 20 seconds while resolving complex technical issues.
  • The role offers competitive compensation ranging from $63,100 to $94,600 annually along with comprehensive benefits including medical, dental, vision, and a 401K match.

Matching Summary

Match Score: 85

KBR Inc. is seeking an Information Technology Customer Support Specialist to provide Tier 1 technical support to end users within the National Security Solutions team. This fully remote position requires an active TS/SCI security clearance and emphasizes collaboration, innovation, and impactful work in national security.

Salary

Base: $63,100 - $94,600 Annual; Bonus/Equity: May offer bonuses, commissions, or sign-on/relocation incentives; Benefits: 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off

Skills & Requirements

Must-have

  • Active TS/SCI security clearance
  • 2 years LAN Systems administrator experience
  • Troubleshoot hardware and software components
  • Microsoft Office Suite proficiency
  • High availability phone support skills

Nice-to-have

  • Bachelor's degree in IT related field
  • Experience with Azure Active Directory
  • Collaborative team environment
  • Innovation in Service Desk automation
  • Overseas facility support knowledge

Key Requirements

  • Active TS/SCI security clearance required
  • 2 years LAN Systems administrator experience
  • 2 years debugging software and hardware experience
  • Completion of 2-year Technical School program
  • Advanced training in Microsoft Office Professional

Work Rights

Must have Active TS/SCI security clearance

Tailored Resume

Cover Letter