Lalamove is seeking an Assistant Customer Service Manager in Tokyo to lead a team focused on delivering exceptional support to customers and drivers. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to drive operational efficiency in a fast-paced environment
Job Summary
You will lead a team of CS Specialists to provide world-class support to users and partner drivers.
The role involves driving efficiency and monitoring KPIs to ensure every interaction reflects the commitment to speed and reliability.
Lalamove is rapidly scaling in Japan to empower local SMEs and individual users with lightning-fast delivery solutions.
Matching Summary
Match Score: 85
Lalamove is seeking an Assistant Customer Service Manager in Tokyo to lead a team focused on delivering exceptional support to customers and drivers. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to drive operational efficiency in a fast-paced environment.