Incident Management Expert (st Telemedia Global Delivery Centre)

Globe

Makati, Philippines
Incident management procedures
Itil processes knowledge
Experience with incident management tools
The Incident Management Expert leads the Incident Management Team to ensure timely resolution of incidents

Job Summary

  • The Incident Management Expert leads the Incident Management Team to ensure timely resolution of incidents.
  • They are accountable for minimizing the impact of incidents and conducting post-incident reviews.
  • The role requires strong communication skills to liaise with stakeholders and other teams effectively.

Matching Summary

The Incident Management Expert leads the Incident Management Team to ensure timely resolution of incidents.

Skills & Requirements

Must-have

  • Incident management procedures
  • ITIL processes knowledge
  • Experience with incident management tools

Nice-to-have

  • Strong analytical skills
  • Crisis management abilities
  • Proactive incident management mindset

Key Requirements

  • Bachelor’s degree in IT or related field
  • Proven experience in incident management
  • ITIL v3 or v4 certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter