The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion
Job Summary
The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion.
Technicians must maintain excellent relationships with customers and end-users while strictly adhering to equipment safety and site environment standards.
The position involves executing planned maintenance, callouts, and service repairs while managing inventory and raising sales leads to supervisors.
Matching Summary
The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion.
Skills & Requirements
Must-have
automatic door maintenance
customer relationship management
safety protocols compliance
equipment troubleshooting
service reporting accuracy
Nice-to-have
proactive communication skills
ambassador attitude
sales lead identification
team collaboration
continuous improvement mindset
Key Requirements
Familiarity with lift and associated technology
Completion of proposed training programs
Ability to identify and escalate high-risk situations