At atWork Australia, we believe work has the power to transform lives and are passionate about helping people realise their potential
Job Summary
At atWork Australia, we believe work has the power to transform lives and are passionate about helping people realise their potential.
The role involves receiving inbound enquiries, providing clear explanations and solutions, and ensuring exceptional service at every stage of the process.
Employees enjoy benefits including 12 weeks paid parental leave, career development pathways, wellbeing initiatives, and a supportive, inclusive workplace culture.
Matching Summary
At atWork Australia, we believe work has the power to transform lives and are passionate about helping people realise their potential.
Skills & Requirements
Must-have
Inbound phone enquiry handling
Customer service standards adherence
Documentation and compliance
Stakeholder liaison and communication
KPI driven call management
Technology aptitude and system learning
Nice-to-have
Empathetic problem solving
De-escalation and active listening
Team collaboration
Experience with people overcoming challenges
Positive phone manner
Key Requirements
Australian Citizen or Permanent Resident
Experience in face-to-face customer service desirable