Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, flexible remote)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst to join their Pune team, focusing on providing exceptional customer support for their Human Capital Management software. The role requires strong troubleshooting skills and the ability to manage a queue of cases effectively while collaborating with various teams

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join their Pune team, focusing on providing exceptional customer support for their Human Capital Management software. The role requires strong troubleshooting skills and the ability to manage a queue of cases effectively while collaborating with various teams.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Human Capital Management
  • Talent Management solutions

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Troubleshooting experience
  • Log reading and analysis skill
  • Support Talent Management solutions
  • Engage and coordinate multiple teams
  • Resilience with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter