Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service team
Exceptional client experience
Fast-paced environment
Leominster Animal Hospital is seeking a Customer Service Lead to oversee and support their front desk team, ensuring exceptional client care and team collaboration. The ideal candidate will be a natural leader with strong communication skills and previous experience in customer service or supervisory roles, preferably in a veterinary or medical setting

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to oversee and support their front desk team, ensuring exceptional client care and team collaboration. The ideal candidate will be a natural leader with strong communication skills and previous experience in customer service or supervisory roles, preferably in a veterinary or medical setting.

Skills & Requirements

Must-have

  • leading client service team
  • exceptional client experience
  • fast-paced environment

Nice-to-have

  • compassionate high-quality care
  • positive collaborative culture
  • humor hard work heart

Key Requirements

  • previous customer service experience
  • supervisory or leadership roles
  • veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

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