Program/project Management Representativ

Accenture Australia

Unknown, Unknown, Australia
Major incident management (mim)
Problem management (pm)
Itil framework
Deliver business and technology outcomes for assigned program, project, or contracted service

Job Summary

  • Deliver business and technology outcomes for assigned program, project, or contracted service.
  • Act as the Subject Matter Expert (SME) for Major Incident Management (MIM) and Problem Management (PM) processes within the Command Center.
  • Monitor and improve MTTR (Mean Time to Resolve) and overall service stability metrics.

Matching Summary

Deliver business and technology outcomes for assigned program, project, or contracted service.

Skills & Requirements

Must-have

  • Major Incident Management (MIM)
  • Problem Management (PM)
  • ITIL framework
  • Stakeholder management
  • 24x7 support environments

Nice-to-have

  • Continuous improvement initiatives
  • Mentorship and guidance to L1/L2 teams
  • Process compliance

Key Requirements

  • Minimum 5 years of experience
  • 15 years full time education

Work Rights

Not specified

Tailored Resume

Cover Letter