Customer Care Executive (contact Center)

American International Group, Inc. (AIG)

In-office
Inbound phone calls
Emails, faxes, social media
Resolve customer's complaint
American International Group, Inc. (AIG) is seeking a Customer Care Executive for its contact center, focusing on providing exceptional customer service through various channels. The ideal candidate will have strong communication skills, the ability to multitask, and a customer-centric attitude. AIG emphasizes collaboration and inclusion in its workplace culture, offering a comprehensive benefits package

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • Drive first contact resolution by focusing on resolving customer's inquiries during the first interaction.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

American International Group, Inc. (AIG) is seeking a Customer Care Executive for its contact center, focusing on providing exceptional customer service through various channels. The ideal candidate will have strong communication skills, the ability to multitask, and a customer-centric attitude. AIG emphasizes collaboration and inclusion in its workplace culture, offering a comprehensive benefits package.

Skills & Requirements

Must-have

  • inbound phone calls
  • emails, faxes, social media
  • resolve customer's complaint
  • drive first contact resolution
  • document all customer contact

Nice-to-have

  • process improvement activities
  • additional language/dialect
  • positive attitude
  • in-person collaboration

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • English and Bahasa Malaysia proficiency
  • Proficient in relevant computer applications

Work Rights

Not specified

Tailored Resume

Cover Letter