Customer Insight Operations Apprentice

M&G plc

Stirling, United Kingdom
Base: £24,400 py; bonus/equity: not specified; ben...
Fully remote
Analyse complaints and contact data
Identify systemic issues and trends
Support continuous improvement initiatives
Your work will support the delivery of regulatory obligations to the FCA and support continuous improvement by providing actionable insight and recommendations for change

Job Summary

  • Your work will support the delivery of regulatory obligations to the FCA and support continuous improvement by providing actionable insight and recommendations for change.
  • As a Customer Operations Insight Apprentice you will be support with identifying the root causes of customer complaints and contact across M&G’s customer service channels.
  • Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.

Matching Summary

Your work will support the delivery of regulatory obligations to the FCA and support continuous improvement by providing actionable insight and recommendations for change.

Salary

Base: £24,400 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme, Share Save, Share Incentive Plan, Financial wellbeing support, 38 days annual leave, Inspiring Families policy, Health & Protection cover

Skills & Requirements

Must-have

  • analyse complaints and contact data
  • identify systemic issues and trends
  • support continuous improvement initiatives
  • collaborate with operational teams
  • update action plans and track progress

Nice-to-have

  • positive attitude and can-do approach
  • self-motivated and curious
  • build strong relationships
  • eager to learn and progress
  • proactive team player

Key Requirements

  • Available to start September 2026
  • UK citizen or right to work
  • Living in Scotland
  • Five National 5s including English and Maths
  • Grade C in Two Highers or equivalent

Work Rights

UK citizen or proof of right to work

Tailored Resume

Cover Letter