Bachelor's degree in computer science or related field
2+ years technical support experience
1+ years xml json csv validation
The Sr. Associate Technical Support Engineer position at Workday is designed for individuals who are passionate about customer service and technical support. The role involves troubleshooting complex account configurations, utilizing APIs, and providing business-critical solutions, all while contributing to a collaborative and innovative work culture
Job Summary
The role involves troubleshooting complex account configurations, APIs, and databases to resolve business-critical issues efficiently.
Candidates must be able to write and execute SQL queries for data investigation and perform mass updates via Public API.
The team offers flexible work schedules, a diverse environment, and a commitment to employee growth and work-life balance.
Matching Summary
Match Score: 85
The Sr. Associate Technical Support Engineer position at Workday is designed for individuals who are passionate about customer service and technical support. The role involves troubleshooting complex account configurations, utilizing APIs, and providing business-critical solutions, all while contributing to a collaborative and innovative work culture.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Bachelor's degree in Computer Science or related field
2+ years technical support experience
1+ years XML JSON CSV validation
Complex SQL query writing
RESTful API construction with Postman
SSO sFTP SSH security configuration
Nice-to-have
Experience with AWS Athena and S3
Familiarity with LLM observability platforms
Knowledge of JPath and JMESPath
Strong asynchronous communication skills
Experience with Datadog and Twilio
Key Requirements
Bachelor's degree in Computer Science or equivalent
Minimum 2 years in technical support
Minimum 1 year validating XML JSON CSV formats
Proficiency with JIRA Microsoft Office Visual Studio Code