Csr

Gerber Collision & Glass

Unknown Location
On-site
Exceptional customer experience
Manage customer relationships
Administrative support
Gerber Collision & Glass is seeking a Customer Service Representative (CSR) to deliver exceptional customer experiences while managing relationships with customers and insurance companies. The role involves administrative support in a fast-paced environment, requiring strong multitasking skills and attention to detail

Job Summary

  • The CSR is responsible for providing an exceptional customer experience.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
  • Gerber offers the comprehensive benefits you expect from an industry leader, including: Annual Paid Time Off (PTO) plans, Medical, Prescription Drug, Dental & Vision Insurance effective Day 1, 401(k) Retirement Plan with company match.

Matching Summary

Match Score: 85

Gerber Collision & Glass is seeking a Customer Service Representative (CSR) to deliver exceptional customer experiences while managing relationships with customers and insurance companies. The role involves administrative support in a fast-paced environment, requiring strong multitasking skills and attention to detail.

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Administrative support
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Prepare repair order packets
  • Record communication with customers
  • Manage rental car information
  • Fast-paced environment
  • Multitasking ability
  • Attention to detail
  • Basic computer skills
  • Oral and written communication skills
  • Exceptional customer service

Nice-to-have

  • Growth-oriented team
  • Supportive environment
  • Industry leadership

Key Requirements

  • High School Diploma or GED
  • 1 year experience in a similar role
  • Valid driver’s license

Work Rights

Not specified

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