Senior Associate Customer Success Manager - Paradox

Txapa

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox's AI assistant streamlines recruitment tasks to allow hiring teams to spend more time with people and less time with software.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support and troubleshooting
  • Customer satisfaction management
  • Product training and configuration
  • Collaboration with internal teams

Nice-to-have

  • Strong written and verbal communication skills
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity in workplace culture
  • Flexible work schedule

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organizations
  • Customer satisfaction management experience
  • Excellent technology skills
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter