Responsable Service Client - Gp - Industriel - Export (f/h)
Tarkettsports
La Défense, , FR
Customer service team management
Order-to-cash process supervision
Export operations management
The role involves managing a team of 6 customer service representatives and ensuring high-quality service across General Public, Industrial, and Export segments
Job Summary
The role involves managing a team of 6 customer service representatives and ensuring high-quality service across General Public, Industrial, and Export segments.
The position is based at La Défense and includes responsibilities such as securing export flows, resolving disputes, and contributing to sales development.
Tarkett offers a competitive benefits package including performance-based variable pay, teleworking options, health coverage, and employee discounts.
Matching Summary
The role involves managing a team of 6 customer service representatives and ensuring high-quality service across General Public, Industrial, and Export segments.
Skills & Requirements
Must-have
Customer service team management
Order-to-cash process supervision
Export operations management
Coordination with commercial and internal teams
Export documentation and logistics
Use of SAP and Office tools
English proficiency for international context
Nice-to-have
Leadership and team development
Customer satisfaction focus
Process improvement and performance monitoring
Strong analytical and relational skills
Experience in circular economy and sustainability
Ability to manage priorities in demanding environment
Key Requirements
Minimum 5 years experience in customer service/export
Higher education in international trade, supply chain or equivalent
Knowledge of export documentation and international transport
Experience with letters of credit and documentary collections