Vp Gtsm Clientman Tribe And Singapore Support Lead

Barclays

Pune, India
Not specified; not specified; not specified
**
13 years l2/l3 application support experience
Itil v3 or above foundation certified
Lead end to end run the bank services
** Barclays is seeking a Vice President for the GTSM Clientman Tribe and Singapore Support Lead role in Pune, India, focusing on maintaining critical technology infrastructure and resolving complex technical issues. The ideal candidate should have substantial experience in application support, strong leadership capabilities, and a proactive approach to service management. **

Job Summary

  • This role is responsible for effectively monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption.
  • The successful candidate will lead strategy, manage resources and budgets, and drive continuous improvements in service delivery across a complex, business-critical application estate.
  • Candidates must possess deep expertise in ITIL processes, service resilience, and regulatory compliance within a highly regulated banking environment.

Matching Summary

Match Score: 75

** Barclays is seeking a Vice President for the GTSM Clientman Tribe and Singapore Support Lead role in Pune, India, focusing on maintaining critical technology infrastructure and resolving complex technical issues. The ideal candidate should have substantial experience in application support, strong leadership capabilities, and a proactive approach to service management. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 13 years L2/L3 Application Support Experience
  • ITIL v3 or above foundation certified
  • Lead end to end Run the Bank services
  • Deep expertise in Incident Problem Change Release
  • Strong capability in service resilience disaster recovery
  • Experience establishing robust governance models
  • Working pattern to support Singapore business hours

Nice-to-have

  • SRE principles including SLIs SLOs error budgets
  • SQL queries on Oracle MS SQL
  • Unix/Linux environment and shell scripting
  • Hands on experience on AWS API applications
  • GenAI enabled service management
  • Ability to lead geographically distributed teams
  • Shift towards self service product aligned support

Key Requirements

  • 13 years of L2/L3 Application Support Experience
  • ITIL v3 or above foundation certification
  • Leadership experience in large distributed teams
  • Singapore business hours availability required
  • Rotational on-call availability required

Work Rights

Not specified

Tailored Resume

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