Provide overall leadership and governance for O2C operations delivered through an offshored service provider, covering cash application, credit control, billing, dispute management, and revenue recognition
Job Summary
Provide overall leadership and governance for O2C operations delivered through an offshored service provider, covering cash application, credit control, billing, dispute management, and revenue recognition.
Deliver actionable operational and financial insights to guide regional and enterprise decision-making, with a focus on cash flow, working capital, revenue accuracy, and customer experience.
Drive continuous improvement initiatives, including process standardization, automation, and AI-enabled tools (e.g., intelligent cash application, predictive credit risk).
Matching Summary
Provide overall leadership and governance for O2C operations delivered through an offshored service provider, covering cash application, credit control, billing, dispute management, and revenue recognition.
Skills & Requirements
Must-have
O2C operations leadership
Offshored service provider management
Microsoft Dynamics 365 (D365)
Vendor governance and performance
Working capital management
Financial and operational analysis
Nice-to-have
Investor mindset and strategic insights
Automation and AI-enabled tools
Cross-functional stakeholder influence
Growth mindset and continuous learning
Key Requirements
7+ years of experience in O2C or Finance Operations
Experience managing offshored or outsourced service providers
Experience in a retained organization / finance hub model
Hands-on experience with Microsoft Dynamics 365 Finance & Operations